Help Desk / Desktop Support Engineer

📍 Location: Houston TX & Dallas TX
📄 Employment Type: Contract / Long-Term
💼 Experience: 3–6+ Years

Position Overview

We are seeking a hands-on Help Desk / Desktop Support Engineer to provide onsite technical support for end users in a fast-paced enterprise environment. The ideal candidate will have strong experience supporting Windows-based systems, Microsoft 365 environments, Active Directory administration, and endpoint devices while delivering excellent customer service.

This role requires an individual who can independently manage day-to-day support activities, troubleshoot complex technical issues, and ensure a high level of end-user satisfaction.

Key Responsibilities

• Provide onsite desktop, laptop, and end-user support for hardware and software issues.
• Troubleshoot and resolve Windows OS, Microsoft 365, Outlook, Teams, and Office application issues.
• Manage user accounts, permissions, password resets, and group memberships within Active Directory.
• Support endpoint devices including desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain hardware, software, and enterprise applications.
• Diagnose and resolve network connectivity, VPN, and basic infrastructure-related issues.
• Perform workstation deployments, upgrades, imaging, and asset management activities.
• Support onboarding and offboarding activities, including account provisioning and equipment setup.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain a high level of customer service and communication throughout issue resolution.

Required Skills & Experience

• 3–6+ years of Help Desk, Desktop Support, or End User Support experience.
• Strong experience with:
  • Microsoft 365 (O365)
  • Active Directory
  • Windows 10/11
  • Outlook, Teams, OneDrive, SharePoint
• Experience supporting laptops, desktops, printers, and mobile devices.
• Knowledge of hardware troubleshooting and software installation/configuration.
• Experience with ticketing systems and incident management processes.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Ability to work independently in a fully onsite environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.